Executives in Transition - Healthcare Services Operations Leader
- lbuckley707
- Oct 20
- 1 min read
Optimized scheduling, digitized patient intake, and implemented LEAN workflows across 11 locations, increasing patient volume, reducing wait times, boosting provider productivity, and driving a 10% revenue growth.
Directed a team of 3 direct and 205 indirect reports, redesigning staffing models and workflows to increase productivity by 10% while minimizing overtime.
Guided De Novo expansion by selecting high-demand locations, recruiting top specialists, and achieving 22% market penetration growth while reducing patient leakage.
Oversaw a $30M operating budget and led 250 direct reports across six service lines, implementing cost-control strategies that delivered 22% savings while optimizing overall financial performance.
Supervised Malcolm Baldrige performance excellence initiatives, reducing ED wait times from 60 to 35 minutes, elevating Press Ganey patient satisfaction scores from the 70th to 90th percentile, and cutting voluntary staff turnover from 20% to 8% through targeted engagement and retention programs.
Leveraged Lean methodologies to identify and eliminate process inefficiencies by 22%, streamline cross-functional workflows, and enhance integration effectiveness during mergers and acquisitions.
